Refund Policy - Soft Woodpark

1. Introduction

At Soft Woodpark, we strive to ensure your complete satisfaction with our services. This Refund Policy outlines the terms and conditions for refunds related to any premium content, services, or subscription offerings provided through our website at softwoodpark.sbs.

Please read this policy carefully before making any purchases. By making a purchase on our Site, you acknowledge that you have read, understood, and agree to be bound by the terms of this Refund Policy.

2. Definitions

For the purposes of this Refund Policy:

"We," "our," or "us" refers to Soft Woodpark Ltd, a company registered in the United Kingdom with registration number 42592627.
"You" or "your" refers to the individual or entity purchasing services or subscriptions from us.
"Services" refers to any premium content, digital products, courses, or subscription services offered on our Site.
"Subscription" refers to any recurring payment plan for access to premium content or services.

3. Digital Products and Premium Content

3.1 General Policy

Due to the digital nature of our products and the immediate access provided upon purchase, all sales of digital products, premium articles, and downloadable content are generally final and non-refundable once access has been granted.

3.2 Exceptions for Technical Issues

Refunds may be provided in the following circumstances:

If you experience significant technical issues that prevent you from accessing the purchased content despite reasonable troubleshooting efforts;
If the content delivered is materially different from the description provided at the time of purchase;
If there are duplicate charges for the same purchase.

3.3 Refund Request Procedure for Digital Products

To request a refund for a digital product:

Contact us within 7 days of purchase at [email protected];
Include your order number, the email address used for purchase, and a detailed explanation of the issue;
Our support team will review your request and respond within 5 business days;
If approved, refunds will be processed to the original payment method within 10 business days.

4. Subscription Services

4.1 Subscription Trial Period

For subscription services that offer a free trial period:

You will not be charged during the trial period;
You may cancel at any time during the trial period without incurring any charges;
If you do not cancel before the end of the trial period, you will be automatically charged for the subscription plan you selected.

4.2 Subscription Cancellations

For ongoing subscriptions:

You may cancel your subscription at any time through your account settings or by contacting customer support;
Cancellations will take effect at the end of your current billing cycle;
You will continue to have access to subscription content until the end of the current billing period;
No partial refunds will be provided for the unused portion of your current billing period.

4.3 Refunds for New Subscriptions

For new subscribers only:

If you are not satisfied with your subscription, you may request a refund within the first 14 days of your initial subscription purchase;
Refund requests must be submitted in writing to [email protected];
Please include your account email address and a brief explanation of why you are requesting a refund;
After the first 14 days, subscriptions are non-refundable for the current billing period.

4.4 Automatic Renewal

All subscriptions automatically renew at the end of each billing period unless canceled. By purchasing a subscription, you authorize us to charge your payment method for the subscription fee at the then-current rate plus any applicable taxes at the beginning of each billing period.

5. Art Education Courses

5.1 Course Refund Policy

For our online art education courses:

You may request a full refund within 14 days of purchase if you have completed less than 25% of the course content;
No refunds will be provided if you have completed more than 25% of the course content;
No refunds will be provided after the 14-day period has expired.

5.2 Course Refund Procedure

To request a refund for a course:

Email [email protected] within 14 days of purchase;
Include your order number, the email address used for purchase, and course name;
Our education team will verify your course progress and eligibility for a refund;
If approved, refunds will be processed to the original payment method within 10 business days.

6. Membership Programs

6.1 Membership Refund Policy

For our Soft Woodpark membership programs:

Annual memberships may be eligible for a prorated refund within the first 30 days if you are not satisfied with the service;
After 30 days, annual memberships are non-refundable;
Monthly memberships are non-refundable but can be canceled at any time, with the cancellation taking effect at the end of the current billing period.

6.2 Membership Cancellation

To cancel your membership:

Log in to your account and navigate to the membership settings;
Select the option to cancel your membership;
Follow the prompts to complete the cancellation process;
You will receive an email confirmation of your cancellation.

7. Special Events and Workshops

7.1 Virtual Events

For virtual workshops and online events:

Full refunds are available up to 7 days before the scheduled event;
50% refunds are available between 7 days and 48 hours before the event;
No refunds are available within 48 hours of the event;
If you cannot attend, you may transfer your registration to another person at no additional cost by notifying us at least 24 hours before the event.

7.2 In-Person Events

For in-person workshops and events (when offered):

Full refunds are available up to 14 days before the scheduled event;
50% refunds are available between 14 days and 7 days before the event;
No refunds are available within 7 days of the event;
If the event is canceled by Soft Woodpark, you will receive a full refund or the option to transfer your registration to a future event.

8. Payment Processing

8.1 Refund Processing Time

When a refund is approved:

Credit card refunds typically take 5-10 business days to appear on your statement;
Bank transfers may take 7-14 business days to process;
Other payment methods will be refunded according to their standard processing times.

8.2 Refund Method

Refunds will be issued using the same payment method used for the original purchase. If the original payment method is no longer available, we will contact you to arrange an alternative refund method.

9. Exceptions and Special Circumstances

9.1 Account Credit

In some cases, instead of a monetary refund, we may offer account credit that can be applied to future purchases on our Site. Account credits do not expire and can be used for any product or service offered by Soft Woodpark.

9.2 Technical Issues

If you experience technical issues that significantly impact your ability to access or use our services, please contact our support team immediately. We will work to resolve the issue and may offer appropriate compensation, including partial or full refunds, depending on the nature and severity of the issue.

9.3 Promotional Offers and Discounts

Purchases made using promotional codes or special discounts may be subject to different refund terms, which will be specified in the terms of the promotion. Generally, the refunded amount will reflect the actual amount paid after any discounts have been applied.

10. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on our Site. It is your responsibility to review this policy periodically. Your continued use of our services following the posting of changes constitutes your acceptance of such changes.

11. Contact Us

If you have any questions about our Refund Policy or would like to request a refund, please contact us at:

Soft Woodpark
Flat 18n Smith Fall
New Karlmouth HR9 7XU
United Kingdom

Email: [email protected]
Phone: +44 5122 968740

We aim to respond to all inquiries within 2 business days.